Contact Support
This page explains how to get help and contact the support team for ConnectNow.
Our support team is available to assist you with setup, configuration, troubleshooting, and general product-related questions.
When to Contact Support
You should contact support if you need help with:
- Account access or login issues
- Setup or integration problems
- AI assistant behavior or responses
- Knowledge Base configuration
- Human agent routing or callback handling
- Errors or unexpected system behavior
- Billing or usage-related questions
Before contacting support, we recommend reviewing the relevant help articles and troubleshooting guides.
Support Channels
Dashboard Support
The recommended way to contact support is through the ConnectNow dashboard.
- Log in to your ConnectNow dashboard
- Click on the Assistance floating button on bottom right corner
- Submit a support request with details of your issue and contact number
This ensures faster resolution, as your account and configuration details are automatically associated with the request.
Email Support
You can also reach the support team via email:
support@connectnow.ai, contact@connectnow.ai
When contacting support by email, please include:
- Your registered email address
- Company name
- A clear description of the issue
- Screenshots or error messages (if applicable)
Providing complete information helps us resolve your issue more efficiently.
Information to Include in a Support Request
To help us assist you faster, include the following details whenever possible:
- Issue summary
- Steps to reproduce the issue
- Date and time when the issue occurred
- Affected feature or module
- Error messages or logs (if any)
Support Hours
Support availability may vary based on your plan and region.
For urgent or time-sensitive issues, please clearly mention the priority in your request.
Self-Help Resources
Before raising a support request, you may find answers in:
- Getting Started guides
- Setup & Integration documentation
- Troubleshooting and FAQ sections
- Feature-specific help articles
These resources are designed to resolve most common questions without waiting for support assistance.
Feedback and Suggestions
We welcome your feedback and suggestions.
If you have ideas for improvements, new features, or documentation enhancements, please share them with our support team. Your input helps us improve ConnectNow for all users.
We’re Here to Help
Our goal is to ensure you have a smooth and successful experience with ConnectNow.
If you need assistance at any stage, do not hesitate to reach out to our support team.