Core Capabilities
AI Call and Chat Agents
AI agents serve as the first point of contact for customers and are available 24/7.
They can handle:
- Product and service enquiries
- Pricing and availability questions
- Lead qualification
- Appointment or visit enquiries
- Common sales and support questions
Human-in-the-Loop Escalation
Human agents are involved only when necessary.
Escalation occurs when:
- The AI agent cannot confidently answer a customer’s query
- The customer explicitly requests to speak with a human agent
When escalation happens:
- The full conversation context is passed to the human agent
- Customers do not need to repeat information
- Continuity of the conversation is maintained
Callback Request Handling
When no human agent is online, customers can request a callback.
This ensures:
- No missed leads
- No lost sales opportunities
- Improved customer experience outside business hours
Callbacks can be requested for:
- Immediate follow-up
- Scheduled future calls
AI-First, Cost-Efficient Engagement Model
ConnectNow operates on an AI-first engagement model.
- AI agents handle the majority of customer interactions
- Human agents intervene only when required
- Staffing costs are reduced without impacting responsiveness
- Customer availability and response times are improved
Easy Website Integration
ConnectNow is designed for fast and simple deployment.
- Works on any website or web application
- No phone numbers required
- Supports:
- Chat
- Voice
- Optional video interactions
- Lightweight embed with minimal setup effort
Most customers can complete the initial setup and go live within minutes.
Next Steps
To get started with ConnectNow, follow these steps:
- Set up your account and workspace
- Configure AI Call or Chat Agents
- Integrate ConnectNow with your website or store
- Test AI responses and escalation flow
- Go live and monitor interactions
Each step is explained in detail in the following sections.